Lady Linda Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal information such as your name, email address, phone number, date of birth, and home address. We also record payment details, your transaction history, and gameplay activity to handle your requests and keep accurate records.

We automatically gather technical information, including your IP address, browser type, device details, and how you use our website. This allows us to enhance our services and identify any potential security concerns.

How We Use Your Information

We use your personal data to confirm your identity, manage transactions, and offer customer support. Your information also assists us in meeting legal obligations and safeguarding against fraud or money laundering.

We may provide you with account updates, promotional offers, and service announcements. You can opt out of marketing communications at any time via your account settings or email preferences.

Your gameplay data enables us to enhance our platform and tailor your experience. By analysing how you use the site, we can recommend games and features that suit your interests.

Data Security

Your information is safeguarded with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is encrypted both when transmitted and while stored.

Our systems are regularly checked and updated for security. Access to personal information is limited to authorised staff, all of whom are required to maintain confidentiality.

We keep a close eye on our platform at all times to spot any unusual activity or unauthorised access attempts. Should a security issue arise, we will let affected users know as soon as possible.

Data Sharing

We do not sell or rent your personal information to third parties. We only share data when it is necessary to deliver our services or to meet legal requirements.

We partner with reputable payment providers to process transactions securely. These partners access only the information necessary to carry out their services.

Government authorities may request user data as part of legal investigations. We respond to valid legal requests, while doing our utmost to safeguard your rights at every stage.

Your Rights

You are entitled to access, amend, or remove your personal information at any time. Please get in touch with our support team if you wish to exercise these rights.

You may request a copy of all the data we hold about you. We will supply this information in an accessible format within 30 days.

You have the right to object to certain ways your data is processed or to ask us to limit how your information is used. We will respect these requests unless there are valid reasons for us to continue processing.

If you decide to close your account, your personal data will be deleted once any outstanding transactions have been completed and all relevant retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and monitor website performance. Essential cookies are required for the site to work correctly.

Analytics cookies help us gain insight into how visitors interact with our platform. This information enables us to enhance site navigation and features.

You can adjust your cookie preferences at any time using your browser settings. Please be aware that turning off certain cookies may impact how the site works.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers operate according to their own privacy policies.

Our website may include links to external sites. We are not responsible for the privacy practices of these third-party websites.

Data Retention

We hold your personal information for as long as your account is active. Once your account is closed, some records are retained to meet legal and regulatory obligations.

Transaction records are kept for seven years in line with anti-money laundering requirements. Gaming history is maintained as set out by licensing guidelines.

International Transfers

Your data may be transferred to servers located outside your country of residence. We have suitable measures in place to help protect your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are intended for those aged 18 and over. We do not knowingly gather personal information from anyone under the age of 18.

If we become aware that a minor has submitted personal information, we will promptly remove it and close the account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or where required. If there are any significant updates, we will let you know by email or with an announcement on our website.

The date of the latest update is shown at the top of this policy. We recommend checking it regularly to stay up to date on how your information is protected.